We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.
– 1 year for Faucets and Lights & Lighting Category (excluding Light Bulbs/ LED Strip Lights/ LED String Lights/ Décor & Night Light)
– 30 days for the rest of the items
For items with no quality issue, please understand that we will not be responsible for the return shipping cost. All return requests must be authorized by our customer service team before shipping to our returned address.
We cannot accept returns under the following conditions:
1. Items outside the warranty time-frame.
2. Worn, used, tag-removed, or misused items.
3. Custom (shape,color, size, materials) items.
Time of delivery:
Furniture item: 35-45 days
Else item: Americal & Canada is within 7 days, else region is 7-15 days